Service Providers

Macrotech Solutions employs third parties for shipping out orders. 


we use following service providers for delivery & returns:


Australia Post

Star Track

Courier Please


Delivery Methods:

We offer shipping Australia wide via Courier and Australia Post services. All orders are fully registered and tracked, someone must be available to receive and sign for deliveries at the provided shipping address. Deliveries are not eligible for Safe Drop or Authority to Leave.


If no one is available when delivery is attempted, your delivery will generally be made available for collection from your local courier depot or Post Office. Redelivery, redirection, or returned deliveries may not be available and may incur additional fees.


Shipping Options:

Our delivery time frames are provided as a guide for the delivery times we typically see, we do not offer any guaranteed express same or next day delivery services. As shipping options and availability may vary, the freight calculator will only show available delivery methods. If you have any questions regarding a delivery method please contact our sales & support team.


Standard Delivery: 2 - 5 business days from dispatch

Express Delivery: 1 - 2 business days to major metro areas from dispatch

Please note that regional areas may require additional time for delivery.


ETA for shipping


Orders ship from Monday to Friday from our warehouse in Frankston Melbourne. This excludes public holidays. 

Orders placed on holidays or weekends will begin processing the next business day. 


The Estimated Delivery Date depends on these factors:

1. Order Processing: It typically takes 1 day to prepare your order, but may take longer in some cases, eg. custom built desktops. 

2. Transit Time: The amount of time it takes your order to reach you after it’s left our warehouse.

Please note:

Delivery times are approximate and they do not include order processing time. 

We do not ship outside Australia.

We cannot ship items to PO boxes if they are more than 2kg in weight.


Tracking:

Once your order has been dispatched you will be sent an email with your tracking information.


You can also find your tracking details from the 'Order History' section of your account page after logging in. Simply click on the corresponding order in your order list and the courier information and tracking details will appear at the bottom of the Order Summary.


Business & Commercial Addresses:

Orders that are being delivered to a business or commercial site must include the business or site name and may be left with reception or internal mail delivery services.


Delayed or Missed Delivery:

If you think that something may be wrong with the delivery of your order, you can contact the courier service directly for assistance. They will generally be able to provide the most accurate and up to date information on the status of your delivery.


If you open an enquiry with a courier service about your delivery, please ensure that you tell the courier they can share the information in the enquiry with Macrotech Solutions. This ensures that we can assist in following up with the enquiry and provide further escalation if necessary.


Our general sales support team are also available 6 days a week to assist you with any concerns or questions you may have.


Online Inquiries

Phone: 1300663621

Monday to Friday: 9:30am - 6pm

Saturday: 10am - 3pm