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Home Mail-In Repair Booking

Mail-In Repair Booking

📍 Mail-in repairs are currently available to Melbourne metro customers only — interstate mail-in bookings are not accepted at this time.
Mail-In Repair Service

Post It In, We'll Sort It Out

Can't get into our Carrum Downs workshop? Melbourne metro customers can post their MacBook, Windows laptop or mini desktop/NUC straight to us for the same honest diagnostics and repair we do on the bench in person.

Start Your Mail-In Booking See How It Works

How Mail-In Repair Works

Five simple steps from booking to getting your device back, repaired.

1

Book Online

Tell us about your device and the problem, and upload photos of its current condition.

2

Pack It Well

Follow our packaging guide below so your device travels safely.

3

Post It to Us

Ship to our Carrum Downs workshop, then send us your tracking number.

4

We Diagnose & Repair

$50 diagnostic, credited towards your repair. We'll call before any work begins.

5

We Post It Back

Repaired and tested, shipped back to your Melbourne address.

What Can Be Mailed In

We accept a focused range of Mac and Windows laptops, plus small-form-factor desktops, for mail-in repair.

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Melbourne metro customers only

This service is only available to customers located within metropolitan Melbourne. We are not able to accept interstate or regional mail-in bookings at this time. If you're unsure whether your suburb qualifies, call us on 03 8759 1801 before booking.

Mac Laptops

  • MacBook Air (M1 / M2 / M3 / M4)
  • MacBook Air (Intel, pre-2020)
  • MacBook Pro 13" / 14" / 15" / 16"
  • MacBook Pro (Intel)
  • MacBook (12-inch, retired model)

Windows / PC Laptops

  • Dell, HP, Lenovo, ASUS, Acer
  • MSI, Samsung, Razer, Alienware
  • Microsoft Surface Laptop
  • Framework, Gigabyte, LG
  • Any other laptop brand

Mini Desktop / NUC

  • Intel NUC
  • Dell OptiPlex Micro
  • HP EliteDesk / ProDesk Mini
  • Lenovo ThinkCentre Tiny / Nano
  • Custom mini-ITX builds
Motherboard & logic board repairs by mail: we accept laptop motherboard repairs (Windows/PC laptops) and MacBook logic board repairs through this service. We do not currently accept desktop motherboards (including mini desktop/NUC boards) or iMac logic boards by mail — these require an in-person drop-off at our Carrum Downs workshop.

What we can't accept by mail

We aren't currently able to accept iMacs, Mac Studio, Mac Pro or other Mac desktops, or full-size ATX/EATX tower PCs, through this mail-in service — for desktops, we can only accept mini desktops/NUCs. We also can't accept servers/rack equipment, desktop motherboard repairs, iMac logic board repairs, or any device from outside metropolitan Melbourne. If you're not sure your device qualifies, give us a call first — 03 8759 1801.

What It Costs

Simple, upfront pricing for mail-in repairs — no surprises.

$50 diagnostic fee

Credited towards your repair

Every mail-in device starts with a $50 diagnostic once it arrives. If you go ahead with the repair, that $50 is credited towards the cost. If your device turns out not to be repairable, the fee is waived. If it's repairable but you decide not to proceed, the $50 diagnostic fee still applies.

$50 postage & handling

Added to your final invoice

A flat $50 postage & handling fee covers us carefully packing and posting your repaired device back to your Melbourne address, and is added to the total cost of your repair — you only pay it once, on your final invoice.

Note: You're responsible for the cost of shipping your device to us. We'll call or email you with a full written quote before any repair work begins — you're never charged for repair work without approving it first.

How to Pack Your Device

Good packaging is the single biggest factor in your device arriving safely. Please follow these steps closely.

  1. Back up your data first, if your device is still working well enough to do so. We take care with every repair, but backing up is always the safest approach.
  2. Take photos of your device from every angle — top, bottom, screen, ports and any existing damage — before you pack it. You'll upload these in the booking form below.
  3. Power the device off completely and remove any external accessories, cases or cables you don't need us to have.
  4. Wrap the device in bubble wrap or an anti-static bag, making sure the laptop screen or lid is well cushioned front and back.
  5. Use a sturdy box that's slightly larger than the device, and fill every gap with packing paper, foam or bubble wrap so nothing can shift or move in transit.
  6. For mini desktops/NUCs, remove any loose accessories you're worried about, and make sure the box is strong enough to support the weight without crushing.
  7. Include a printed note inside the box with your name, phone number and booking reference number (you'll receive this after submitting the form below).
  8. Post it to us at Macrotech Solutions, 50 Titan Drive, Carrum Downs VIC 3201, using a trackable postage service.
  9. Send us your tracking number once it's posted — use the "Submit Your Tracking Number" section further down this page.

Book Your Mail-In Repair

Fill out the form below. It takes about 5 minutes.

1Your Details
2Your Device
3The Problem
4Photos
5Review & Confirm

Your contact & return address

Please enter your full name.
Please enter a contact phone number.
Please enter a valid email address.
Please enter your return address.
Please enter your suburb.
Please enter a valid postcode.
Please let us know your location.

Tell us about your device

Please select a device type.

We're not currently able to accept Mac desktops (iMac, Mac Studio, Mac Pro) or full-size tower PCs by mail — see the eligibility notes above.

Please select your device's brand or model.

What's wrong with it?

Select every issue that applies — software and hardware.

Note: motherboard/logic board repair by mail covers laptop motherboards and MacBook logic boards only — desktop motherboards and iMac logic boards aren't accepted through this service.

Please tell us a bit more about the problem.

Upload photos of your device

Required before shipping — please photograph your device from every angle (top, bottom, screen, ports, and any existing damage) so we have a clear record of its condition before it travels.

📷

Click to upload or drag and drop photos here

JPG or PNG, up to 10 photos

0 photos uploaded

Please upload at least one photo of your device before continuing.
Tip: Photos taken now become your record of the device's condition before shipping — this protects both you and us if anything is ever queried about transit damage.

Review & confirm

Please confirm all four items above before submitting.
✓

Almost done — check your email app

Your email app should have just opened with your booking details pre-filled, addressed to contact@macrotech.net.au. Your reference number is:

Before you hit send: please attach the photo(s) you uploaded on this page — they can't be attached automatically, so add them to the email yourself, then send it.

If your email app didn't open, email us directly at contact@macrotech.net.au with the subject "Mail In Repairs" and quote reference .

Open Email Again

Once you've sent the email, package your device following the instructions above and post it to Macrotech Solutions, 50 Titan Drive, Carrum Downs VIC 3201. After it's shipped, come back and submit your tracking number below.

Submit My Tracking Number

Already Booked? Submit Your Tracking Number

Once you've packaged and posted your device, let us know so we can watch for its arrival.

Mail-In Repair FAQs

Do I have to be in Melbourne to use this service?
Yes. Mail-in repairs are currently only available to customers within metropolitan Melbourne. We're not able to accept interstate or regional mail-in bookings at this time.
What if my device isn't repairable?
If, after diagnosis, we find your device isn't repairable, the $50 diagnostic fee is waived and we'll discuss your options, including safely returning the device to you.
Do I need to back up my data before sending my device?
We recommend it if your device is still working well enough to do so. If your device won't boot at all, let us know in the problem description — data recovery is one of the services we offer.
Can I mail in an iMac, Mac Studio or a full tower PC?
Not currently. For desktops, we can only accept mini desktops/NUCs by mail. iMacs, Mac Studio, Mac Pro and full-size ATX/EATX tower PCs aren't accepted through this service — please call us on 03 8759 1801 to discuss in-person drop-off options for these devices.
Can I get a motherboard or logic board repaired by mail?
Yes, for laptops. We accept laptop motherboard repairs (Windows/PC laptops) and MacBook logic board repairs through this mail-in service. We don't currently accept desktop motherboard repairs (including mini desktop/NUC boards) or iMac logic board repairs by mail — these need an in-person drop-off.
How long does a mail-in repair take?
Turnaround depends on the fault and parts availability. We'll give you a clear timeframe when we call with your written quote after diagnosis.
What happens to my photos after I upload them?
They're kept on file against your booking as a record of your device's condition before shipping, and referenced by our technicians when your device arrives.

Macrotech Solutions is an independent repair centre and is not affiliated with Apple, Microsoft or any device manufacturer. Mail-in repair is offered to customers within metropolitan Melbourne only. A $50 diagnostic fee applies (credited towards an approved repair, waived if the device is not repairable), plus a $50 postage & handling fee added to the final invoice. Quotes are provided in writing before any repair work begins.

 

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